‘Email bankruptcy’ is not a failure of the medium, but an indicator that something’s wrong with how you manage email communications. All these attempts at fixing email want to make email more manageable by altering the workflow in a way or another, and many of the approaches I’ve seen so far have left me with the impression that the email process in the end gets complicated rather than simplified. Sure, approaching email messages as if they were tasks in a to-do application may be a good solution for the triaging stage, but at the end of the day you still have to deal with the messages themselves. There is no way around that. Just like a to-do app can’t carry out the tasks for you.
Riccardo Mori, Improving email has little to do with email