(dealing with) stressful customers

I believe our role in support is to help people be successful. And to see every conversation as an opportunity to change someone’s impression about our business and our product. Even the angry, profane, and ALL CAPS people deserve our help. After all, it’s typically our product or our missteps which have pushed them to frustration. That’s alright, our world-class communication can turn things around.

This post from Andrew Spittle made me think about dealing with customers/users everyday. That’s a good way of dealing with them and the personal stress one can grow facing ‘angry people’ every day…

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Author: kOoLiNuS

♂, Italian, male, husband, dad of a wonder, “cazzaro”, friendly, blogger, motorcyclist, geek, avid reader, sysadmin, ICT consultant, curious. I come in peace… I'm an active social networker since 1999. I've been using WordPress sice 2004 and WordPress.com since 2006, and I'm currently involved in WordPress and WooCommerce communities in Bari, Apulia.

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