A free font based on the historical eye charts and optotypes used by opticians world wide.via
filed under: things you HAVE to read: Measuring the “Filter Bubble”: How Google is influencing what you click ☞
I believe our role in support is to help people be successful. And to see every conversation as an opportunity to change someone’s impression about our business and our product. Even the angry, profane, and ALL CAPS people deserve our help. After all, it’s typically our product or our missteps which have pushed them to frustration. That’s alright, our world-class communication can turn things around.
This post from Andrew Spittle made me think about dealing with customers/users everyday. That’s a good way of dealing with them and the personal stress one can grow facing ‘angry people’ every day…
In other words, we have a tool that works for telling the internet that a person wants privacy. The problem is that the companies that dominate the internet are, for the most part, plugging their ears and saying, “Nah, nah, nah, nah, I don’t hear you, nah, nah, nah, nah, I don’t hear you,” and will continue to do so until the government forces them to take their fingers out of their ears.
An interesting read on Gizmodo.
Typography is a world fascinating me in the last 6/7 years. This Sans Forgetica project is another example of this ‘magic’ at work.
How else would you define a “font designed using the principles of cognitive psychology to help you to better remember your study notes.” ???
Society is not some grand abstraction, my friends. It‘s just us. It’s the words we use, which are the thoughts we have, which determine the actions we take.
Facebook has claimed that users already have extensive control over what information is made available to advertisers, but that’s not entirely true. When I asked the company last year about whether it used shadow contact information for ads, it gave me inaccurate information, and it hadn’t made the practice clear in its extensive messaging to users about ads. It took academic researchers performing tests for months to unearth the truth. People are increasingly paranoid about the creepy accuracy of the ads they see online and don’t understand where the information is coming from that leads to that accuracy. It seems that, when it came to this particular practice, Facebook wanted to keep its users in the dark.
WOW ! I’m speechless
[…] establish your systems and habits. Stay focused on what matters. Delegate and tune out the noise. Your motivation will grow.
A nice post from Aytekin Tank — which I envite you to read — that’s perfectly summed up in those few words quoted above. TL;DR if you get what I mean 😉